Privacy Policy

Sydney Sealed (ABN 31 686 018 800) ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose information you provide to us through our website, phone calls, emails, quote forms and during the course of providing our services.

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number and email address.
• Property address (suburb, postcode, full address) so we can quote and attend the job.
• Photos, videos or descriptions of the leak, shower, balcony or wet area you submit through our quote form.
• Strata or property manager details if you contact us in that capacity.
• Correspondence with us, including text messages, emails and quote-form submissions.
• Technical data such as device type, browser, IP address and pages viewed (collected automatically by hosting and analytics providers).

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide you with a written quote.
• Schedule, attend and complete the inspection or repair work.
• Issue tax invoices, warranties and aftercare instructions.
• Communicate with strata managers, property managers, real-estate agents or owners corporations where you have asked us to do so.
• Maintain a record of works performed for warranty purposes for at least the warranty period.
• Improve our website, marketing and service delivery.

3. Disclosure to Third Parties

We do not sell or rent your personal information. We may share information with:

• Our technicians and subcontractors so they can attend the job.
• Strata managers, property managers or owners corporations you have nominated.
• Service providers that host our website, send our emails, process forms or provide analytics (operating under their own privacy obligations).
• Government bodies, insurers or legal advisers where required by law or to defend our legal interests.

4. Storage and Security

We store your information in secure systems with reasonable technical and organisational protections in place. Quote-form submissions and emails are retained while we are corresponding about the job and for as long as required to support our records, warranty obligations and legal obligations.

5. Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences and to measure traffic. You can disable cookies in your browser settings; some parts of the site may not work as intended if you do.

6. Accessing or Correcting Your Information

You can ask us to access, correct or delete the personal information we hold about you by emailing info@sydneysealed.com.au. We will respond to reasonable requests within a reasonable time. We may need to verify your identity before acting on your request.

7. Complaints

If you believe we have breached the Australian Privacy Principles, contact us first at info@sydneysealed.com.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time by posting a revised version on this page. The "Last updated" date above shows when the most recent change was made.

9. Contact Us

Sydney Sealed — ABN 31 686 018 800
Email: info@sydneysealed.com.au
Phone: 0466 532 444